Church & Dwight Canada Corp. Privacy Policy

Privacy Notice

Effective Date: November 2021

Church & Dwight Canada Corp (collectively, “C&D”, “we“, “our”) know that your privacy is important to you, and we want you to know that it is important to us too. This is why we created this Privacy Notice (“Privacy Notice”) to explain the types of information we collect, how we may use, disclose and protect your information, and the choices available to you. This Privacy Notice applies to personal information you provide to us, including through our websites and mobile applications (collectively, the “Platforms“) and this personal information will only be collected, used and disclosed in accordance with this Privacy Notice. References to “user”, “you” and “your” throughout this Privacy Notice are to you as  the individual to whom the personal information relates.

Your Consent

This Privacy Notice governs how C&D and its affiliates collect, use and disclose personal information in Canada. By accessing or using any Platform from Canada, or otherwise providing us personal information while you are located in Canada, you agree with the terms of this Privacy Notice as it may be modified from time to time and consent to the collection, use and disclosure of personal information in accordance with the terms of this Privacy Notice. As our business evolves, this Notice may change, so check back to this page periodically to make sure you understand how your personal information will be treated.

Meaning of Personal Information

For the purposes of this Privacy Notice, “personal information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization when collected, used or disclosed solely for the purpose of communicating or facilitating communication with the individual in relation to their employment, business or profession.

The Personal Information We Collect and How We Use It

Except as otherwise provided in this Privacy Notice, the personal information we collect from you is comprised entirely of the information you provide to us. We may collect and use personal information from you as follows:

Automated Collection of Information and Interest-Based Advertising

When you visit a Platform, we may collect certain information by automated means, such as cookies, pixel tags, web server logs and other technologies. The information we collect in this manner may include your device IP address, unique device identifier, web browser characteristics, device characteristics, operating system, language preferences, referring URLs, clickstream data, and dates and times of Platform visits.

Cookies are small data files stored on your computer or device at the request of a website. A cookie assigns a unique numerical identifier to your web browser, and may enable us to recognize you as the same user who was on our Platform in the past, and relate your use of the Platform to other information about you. Cookies may also be used to enhance your experience on the Platform (for example, by storing your username so you can log in easily, keeping you logged into the Site after you have provided your password, and storing the contents of your shopping cart as you browse), to collect general usage and aggregated statistical information about our Platform, detect and prevent fraud, and tailor the advertising you receive from us to your interests. Most browsers can be set to detect cookies and give you an opportunity to reject them, but please note that without cookies you may not be able to use all of the features of the Platform.

A pixel tag (also known as a "clear GIF" or "web beacon") is a tiny image that links webpages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. This can be placed on a webpage or in our electronic communications to you to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you've opened one of our emails or visited our Platforms.

We may use third-party analytics services on our Platforms, such as Google Analytics. The analytics providers that administer these services use technologies such as cookies, web beacons and web server logs to help us analyze your use of the Platforms. The information collected through these means (including IP address) may be disclosed to these analytics providers, and other relevant third parties who use the information to evaluate use of the Platforms. To learn more about Google Analytics and how to opt out, please visit https://www.google.com/intl/en/analytics/learn/privacy.html or https://support.google.com/analytics/answer/181881?hl=en.

On our Platforms, we and third parties (such as ad networks, web analytics companies and social media and networking platforms) may collect information about your online activities over time and across our Platforms and third-party websites, to provide you with advertising about products and services tailored to your interests. You may see certain ads on other websites based on your visits to our Platforms because we participate in advertising networks administered by third-party vendors. Ad networks allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web beacons and web server logs. The networks use this information to show you advertisements that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors' advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Platforms and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For more information about third-party advertisers and how to opt out of interest-based advertising, visit the NAI's consumer website at http://www.networkadvertising.org/choices/ or Aboutads info at http://www.aboutads.info/choices/.

Our Platforms are not designed to respond to "do not track" signals received from browsers.

How We Disclose Your Personal Information

We will not disclose any personal information we collect from you to any third parties except as follows:

1. Our Affiliates. We may disclose your personal information to any of our affiliates within the C&D corporate group to the extent that these affiliates require such personal information and only employees or service providers of these affiliates which require such personal information to perform their duties will have access to it.
2. Service Providers. We may disclose your personal information to our service providers which perform certain services necessary to run our business (for example, data hosting and payment processors) to the extent that they require such personal information to perform their duties.
3. When Reasonably Required. We may disclose your personal information when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to comply with the law.
4. Corporate Circumstances. We may disclose your personal information in connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind down of busines.

Protecting Your Personal Information

We maintain administrative, technical and physical safeguards designed to protect your personal information against accidental or unlawful destruction, loss, alteration, access, unauthorized disclosure or access. Services providers who might have access to your personal information in order to provide services on our behalf will be contractually obliged to keep such personal data in confidence and provide adequate data security measures.

Please be aware that no data security measures can guarantee complete security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. If you do not want C&D to know any particular information about you, you should not include that information in anything you submit or post to the Platforms.

Transfers outside Canada

C&D is headquartered in the United States.  As a result, your personal information will be used, stored and/or accessed in countries outside of Canada, including the United States. However, all such information will be protected in accordance with this Privacy Notice. Please note that when your personal information is located outside of Canada it will be subject to the laws of the country in which it is situated.  

Retaining Your Personal Information

We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed or rendered such that it is unable to identify you.

Your Choices

You may be able to access or update certain information in your user account on a Platform by logging in to the "My Account" or similar area of the applicable Platform. Where a Platform does not have the "My Account" feature, you may access or update the personal information we hold about you by contacting us using the  contact information in the “How to Contact Us” section below. 

You also may also withdraw your consent to certain of our uses and disclosures of your personal information.

To opt out of interest-based advertising, visit the NAI's consumer website at http://www.networkadvertising.org/choices/ or Aboutads info at http://www.aboutads.info/choices/.

Children's Personal Information

Our Platforms are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13). If we become aware that we have collected personal information from a child under thirteen (13), we will promptly delete the information from our records. If you believe a child under thirteen (13) may have provided us with personal information, please contact us using the  contact information in the “How to Contact Us” section below.

Links To Third-Party Websites and Services

For your convenience and information, our Platforms may contain links, banners, widgets or advertisements that lead to other websites not owned or operated by us. For example, a Platform may include tools that allow you to share and/or publicly post content or information from the Platform to your profile on a third-party social network. We are not responsible for these other sites or applications, and their posted privacy policies (not this Notice) will govern the collection and use of your information on them. We encourage you to read the privacy statements of each website or application visited after leaving our Platform to learn about how your information is treated by others.

In addition, we use several social networking platforms to communicate with our customers, some of which are operated by third parties, such as Facebook. This Privacy Notice applies to our use of information you submit to us on such platforms, but it does not apply to what those third party platforms do with your information.

Updates to this Privacy Notice

This Privacy Notice or our other privacy related documents will be updated from time to time. You are responsible for reviewing this Privacy Notice periodically and informing yourself of any changes to this Privacy Notice. This Privacy Notice may be found on C&D’s website at https://churchdwight.ca/privacy.html or obtained by contacting us (please see the “How to Contact Us” section below)

How to Contact Us

If you have any questions related to our practices with respect to the collection, use or disclosure of personal information, including our policies and practices with respect to our use of service providers outside Canada, or if you wish to complain to us in writing about how we have handled your personal information, please feel free to contact us at:

Phone: 1-866-931-9741